Refund policy
We want you to love your purchase! If something isn't right, we're here to help.
Return Window
You have 30 days from the date of delivery to request a return.
Eligibility Criteria
To be eligible for a return:
- Items must be unworn, unused, and in original condition
- Tags must be attached
- Items must be returned in original packaging
- Proof of purchase (receipt or order confirmation) is required
How to Start a Return
To initiate a return, please contact us at support@drapedwithhaya.com.
If your return is approved, we will:
- Send you a prepaid return shipping label
- Provide instructions for sending your item back
Please note: Items returned without prior approval will not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us right away with photos so we can resolve the issue promptly.
Non-Returnable Items
We do not accept returns on:
- Sale items
- Gift cards
Exchanges
Need a different item? The fastest way is to:
- Return the original item
- Place a new order once your return is approved
Refunds
Once we receive and inspect your return, we’ll notify you of approval status. If approved:
- A refund will be issued to your original payment method
- Please allow up to 10 business days for the refund to appear
- Some banks or credit card companies may take additional time to process
If it's been more than 15 business days since your return was approved and you haven’t received a refund, contact us at support@drapedwithhaya.com.